Grand Tropic Suites - Jakarta

1. The staff refused to accept my visa credit card and my dollars cash. The card they said is from a bank in Saudi Arabia. This was the same card I used during booking, and used for shopping in the malls. I was lucky to have some cash and so was saved. We were made to wait until I went to town and cashed some dollars and paid in IDRupees. They did not accept the dollars saying they were old. This was my first bad experience. 2. The sauna and jacuzzi were not working. 3. The spa looked like a cheap joint and the rates at the spa were five times the rates at the adjacent Ciputra mall.

The price was good, value for money, the buffet was acceptable.

close to shopping malls. we stayed in the executive suite so it was large in the inside.

its rather old, i wish they do some re-furnishing in the room floor, ceiling and etc. You have to pay extra IDR 75.000/night for internet connection--which i think is not appropriate these days.

I liked the view of the entrance and swimming pool , also the restaurant is quite good but not used to the Indonesian food, the room is ok ( not like a 4 star) but good for the money.

Staff are friendly ,but don't speak English very good.

Its affordable rate and location close to the shopping malls.

1. deteriorating rooms 2. swimming pool accessible only through lobby and main entrance -- which is kinda embarassing when you already wear 2 piece swimsuit. 3. towel service is not readily available (once my family had to wait 30minutes and we only got the towels after we threatened to walk through the lobby and elevators to retrieve our room towels while still drenching wet)

That is a goood hotel for money value you pay.

The hotel did not provide ant minibus shuttle ervice during our 3 nights stay contrarry to what thay claim.

I had very bad experience with this hotel. First, the hotel was outdated with extremely old furniture that does not fitadvent a 2 star hotel. Second, the bathroom was dirty with yellow stain on door and in the bath tub. The toilet seat was destroyed and was unpleasant to use the bath room. Third, even ice was not available and the frige was not working, I asked for a working frige , so the manager came and changed the frige for me with an old frige at least 20 years old.

food & the saff are friendly... easy to travel...

the location is in the middle of everything so it is very easy to travel.the staff is very friendly and helpful especially the reception Syabani. the bellboy also are very helpful in recommending us place to go. i will be back to grand tropic for sure.

the room is quite old.a little bit dirty.

The food.

One of the worst hotels I have ever stayed in, although the hotel exterior looked promising yet the hotel Was dirty & had "Bed Bugs".

It makes me feel so comfortable,the room is big. It just what i need for a group of friends to be in e same room,.. Room consist of 3 bedroom,2 bathroom,kitchen and hall.its like u're living in a condominium.other than that,staff is friendly =)

The only consolation is tat it is near ciputra mall

There are bed bugs & my 5 year old got attacked. Breakfast is limited. Yellow stains on bath tub & toilet wall. Even floor is dusty. Hotel need to be refurbished.

I like the location near to big three shopping mall ggod for family also they have good swimming pool.

Thier furniture are very old also thier towels and beds cover are so bad they need to replace them with new ones. Also when you ask for a Taxi they charge 2000 ind rb for taxi enterance only.

The hotel was dirty and the food sucks

Location to the airport

Reception Staff were not friendly. Tricky. They were trying to book me in 3 bedroom suite, when i was alone. I had to ask for the manager to be involved. He did not come but made his staff give me single room after some hassle.

the suites concept with the living room so that all our business discussion can be done in the hotel rooms instead having it outside

the coffee house or restaurant is just too small and the value for money on food is just not there. the food is lousy the single bed need to be refurbished or changed as some of them are not firm anymore. the housekeeping service needed improvement.